This website is operated by PetAura. Throughout the website, the terms “PetAura,” “we,” “us” and “our” refer to PetAura. By visiting petaura.lat, using any part of the website, submitting information or purchasing a product, you agree to be bound by these Terms of Service.

These Terms apply to all website users, including browsers, customers and individuals who submit content or communicate with PetAura. Any new feature, product or service added to the website will also be subject to these Terms unless separate terms are clearly provided.

By using the website, you represent that you are legally able to enter into these Terms in your place of residence. If you allow another person to use your device, account information or payment details, you remain responsible for activity completed with that access.

You must provide current, complete and accurate information when placing an order or contacting support. You are responsible for maintaining the confidentiality of any account credentials and for notifying PetAura if you believe unauthorized activity has occurred.

We reserve the right to refuse service, restrict access, cancel an order or discontinue a website feature when reasonably necessary to protect PetAura, our customers, the website or applicable legal obligations.

You may not copy, reproduce, sell, resell or exploit any portion of the website, product presentation, service or website access without prior written permission from PetAura, except where applicable law permits otherwise.

PetAura aims to present product descriptions, dimensions, colors, features and images as clearly as reasonably possible. Screen settings, lighting, photography and manufacturing variation may cause minor differences between website presentation and the item received.

Products may be changed, updated, limited or discontinued without prior notice. Availability is not guaranteed until an order has been accepted and processed. We may limit quantities or decline orders that appear inconsistent with normal personal use.

Prices are displayed in the currency shown on the website and may change without prior notice. The price charged for an order is the price shown during checkout, subject to correction of obvious errors.

Applicable taxes, delivery charges and other order-related amounts will be presented before payment when required. You agree to provide valid payment information and authorize the applicable charge for the total amount displayed at checkout.

PetAura may use payment service providers to process transactions. Payment processing may be subject to additional terms and security requirements imposed by those providers.

Submitting an order is an offer to purchase the selected products. An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.

PetAura may cancel or limit an order because of product availability, pricing errors, payment concerns, suspected misuse, incomplete information or other reasonable operational reasons. If payment has already been collected for a canceled order, the relevant amount will be returned through the original payment method.

To request a change or cancellation, contact PetAura as soon as possible. We cannot guarantee that changes will be available after order processing has begun.

PetAura orders are generally delivered within 3–5 business days. Delivery dates are estimates and may be affected by destination, carrier schedules, weather, holidays, address issues or other circumstances outside PetAura’s reasonable control.

You are responsible for providing a complete and accurate shipping address. PetAura is not responsible for delays or additional costs caused by incorrect, incomplete or inaccessible delivery information supplied during checkout.

Responsibility for an order may transfer upon confirmed delivery to the address provided, subject to applicable law. Please contact PetAura promptly if tracking information shows delivery but the package cannot be located.

Contact PetAura before returning an item. Include your order details, the product involved and a clear explanation of the request. Return eligibility, instructions and any applicable conditions will be reviewed before an item is sent back.

If an item arrives damaged, incomplete or different from the order, contact us promptly. Clear photos of the product, packaging and shipping label may help us review the issue.

Approved refunds are generally issued to the original payment method. The time required for a processed refund to appear may depend on the payment provider or financial institution.

PetAura products are intended for ordinary pet-living use as described on the relevant product page. You are responsible for selecting products that are appropriate for your pet’s size, behavior, environment and intended activity.

Introduce unfamiliar products gradually and provide supervision where appropriate, especially with toys, chews, grooming tools, walking accessories, carriers, feeding products and items with removable parts. Inspect products regularly and discontinue use if an item becomes damaged, unsuitable or unsafe for continued use.

PetAura products are not substitutes for professional veterinary care, diagnosis or treatment. Contact a qualified veterinary professional when your pet has a medical or health-related concern.

We make reasonable efforts to keep website information current, but content may occasionally contain typographical errors, incomplete information or outdated details.

PetAura may correct errors, update information or cancel an affected order at any time, including after an order has been submitted, where reasonably necessary. Website content is provided for general product and store information and should not be treated as professional medical, legal or veterinary advice.

You agree not to use the website, its content or its services for unlawful, harmful, deceptive or abusive activity.

• Do not submit false, misleading or fraudulent information.
• Do not interfere with website security, availability or normal operation.
• Do not introduce malware, harmful code or automated traffic that places unreasonable demand on the website.
• Do not collect personal information about other users without lawful authorization.
• Do not infringe intellectual property, privacy or other legal rights.
• Do not use the website to harass, threaten, discriminate against or harm another person.

The PetAura name, website design, original text, graphics, logos, product presentation and other website materials are owned by PetAura or used with authorization and are protected by applicable intellectual property laws.

You may view and use the website for personal shopping and informational purposes. You may not reproduce, modify, publish, distribute, sell or commercially exploit protected website content without prior written permission.

The website may rely on or provide access to third-party services, including payment processing, delivery tracking, analytics or other operational tools. Those services may be governed by their own terms and privacy practices.

PetAura is not responsible for third-party websites, services or content that we do not control. Accessing a third-party service is at your discretion, and you should review the terms that apply to that service.

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis. PetAura does not guarantee that website access will always be uninterrupted, timely, secure or error-free.

Product-specific rights and warranties that cannot legally be excluded remain unaffected. Nothing in these Terms limits rights that applicable consumer law provides and does not permit businesses to exclude.

To the fullest extent permitted by applicable law, PetAura will not be liable for indirect, incidental, special, consequential or punitive loss arising from website use, inability to access the website or misuse of a product.

Where liability cannot legally be excluded, PetAura’s responsibility will be limited only to the extent permitted by applicable law. These Terms do not exclude liability for fraud, intentional misconduct or any other liability that cannot legally be limited.

To the extent permitted by applicable law, you agree to be responsible for claims, losses or reasonable costs arising from your unlawful use of the website, material breach of these Terms or infringement of another person’s rights.

This section does not require you to accept responsibility for matters caused solely by PetAura’s own unlawful conduct.

PetAura may suspend or terminate website access when reasonably necessary because of unlawful activity, fraud, security concerns, repeated misuse or a material breach of these Terms.

Obligations that by their nature should continue after termination, including payment obligations, intellectual property protections, disclaimers and liability provisions, will remain in effect.

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

These Terms, together with other policies or notices made available by PetAura in connection with a purchase or service, form the agreement between you and PetAura regarding website use.

These Terms and any separate agreement through which PetAura provides products or services will be governed by the laws applicable in the State of Indiana, United States, without giving effect to conflict-of-law principles, except where mandatory consumer law requires otherwise.

Any dispute must be handled in accordance with applicable law and any legal rights that cannot be waived remain unaffected.

PetAura may update these Terms to reflect changes in the website, products, legal requirements or business operations. The revised version will be posted on this page with an updated revision date.

Continued use of the website after revised Terms are published means that the revised Terms apply from their effective date. Material changes will not reduce rights that already apply to a completed purchase where applicable law prevents that result.

Questions about these Terms of Service may be submitted through the PetAura contact page.

Email: info@petaura.lat
Phone: 8125550172
Address: 2710 N 12th St Terre Haute IN 47804